Last Updated: July 2026
At Fragniora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with our 30-Day Refund & Exchange Policy.
30-Day Returns
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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All original seals, boxes, and accessories must be intact.
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A valid proof of purchase or order number is required.
Products returned without original packaging or showing signs of use may not qualify for a refund.
Exchanges
Need a different fragrance or received the wrong item?
We're happy to offer exchanges within 30 days for eligible products, subject to product availability.
If the requested item is unavailable, you may choose a refund or store credit.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
We'll work quickly to provide a replacement or full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
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Opened or used fragrances
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Products with broken manufacturer seals
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Gift cards
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Clearance or final sale items (if marked as non-returnable)
Refund Process
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
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If the return is due to our error (wrong, damaged, or defective item), Fragniora will cover the return shipping cost.
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For all other eligible returns, return shipping costs are the responsibility of the customer unless otherwise stated.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it must follow our standard return process.
Contact Us
If you have any questions regarding your return or refund, our customer support team is here to help.
Fragniora
📧 Email: support@fragniora.com
🌐 Website: www.fragniora.com
Our Promise
At Fragniora, we stand behind the authenticity and quality of every fragrance we sell. Our goal is to provide a secure, transparent, and hassle-free shopping experience, so you can shop with complete confidence.
